Durston rolling mill horror story

[pearlescence]

If you are in the UK simply go to the County Court online and file a small claim for your money back (plus any and all costs including court costs) against the shop. The shop will try to deflect you to sue durston but they are responsible in law. And they referred you to durston.
But I agree, dreadful customer service.

[ps_bond]

That only works if the poster is in the UK. I'm unaware of the legal process in Canada (although it's probably similar to ours, with just enough differences to be awkward).

[CJ57]

All I have to add to this is my Durston rolling mill is the only equipment I haven’t had an issue with. Everything else has had an issue of some sort, things not as sold, parts missing from what was shown in the video, appalling customer service. Early on a winter skiing holiday was more important than dealing with a customer enquiry before a big purchase and then he forgot. I had thought as other family members took over that customer service would improve but they appear to be quite spiky now rather than lax and disinterested. They would also appear to be on forums so that you can’t voice concerns to other jewellers without being jumped on :/ I don’t give them any more of my cash now.

[Steini]

If you are in the UK simply go to the County Court online and file a small claim for your money back (plus any and all costs including court costs) against the shop. The shop will try to deflect you to sue durston but they are responsible in law. And they referred you to durston.
But I agree, dreadful customer service.

Well, we will see who it is the legal responsible, including myself if I didn´t do what I supposed to do from the beginning. In any case I just wanted to share how a company that is sooooo loved and has so much praise it has its dark side, as for quality control, as customer service and I would add as a over all brand. If it was a 150 dollar machine, I would take it, and put it directly on "my bad" list. Now, a rolling mill it is not a toy, it should be well built, and it should have a good customer service. For now, the ultimate responsible of me been out of money, and having to try to deal with this problem, is Durston because the company doesn´t seem to care about CQ or customers. I hope that the more troubles it gives to distributors less and less shops will decide to sell their products.