I had a reply today saying they will only refund after investigating the fault - which I responded wasn't acceptable. I then replied with the letter quoting my rights and their obligations under the distance selling and the sale of goods regs, and they then became very hostile! What a strange company! Anyway, I've ended up having to agree to a refund on receipt of the kiln (i made it clear the refund is due on receipt of the kiln and not subject to them investigating faults). I have sent it by tracked courier, and once i've received the refund for the kiln, i will be seeking a refund for the cost of the courier, as the sale of goods act also states that if the item is faulty the cost of return should be met by the seller. The seller became unresponsive after being very rude to me, so this is the best I could do.
So just a warning to everyone, stay well clear of this company! The staff are as dodgy as the goods!
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